LIRA WINE TOURS BOOKING CONDITIONS

 Binding Agreement

When you pay your deposit you are agreeing and accepting the following booking conditions.  Once we confirm your booking the following conditions together with the terms overleaf shall constitute a binding agreement between you and us, Drop Above Pty Ltd, the operators of Lira Wine Experience.

We rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these terms and conditions.

Payments

To secure your booking you are required to pay the deposit as set out overleaf.  The balance of the tour costs are required to be paid to us 90 days prior to your departure.  If the booking is made less than 90 days prior to departure, the full amount is to be paid at that time.  Failure to do so may result in cancellation of the booking which may result in the loss of your deposit.

All transactions are processed in Australian dollars.  All prices are subject to availability and can be withdrawn or varied without notice.  Please note that prices quoted are subject to change.  Price changes may occur due to reasons outside our control, which increase the cost of the product or service.  Such factors include currency fluctuations, third party surcharges, taxes and airfare increases.  The tour price has been calculated on the basis of the exchange rates and tariffs at the time of booking and may be subject to change up until the final payment is received, in the event of significant movement in the exchange rates.  Once final payment is received, no further charges apply.  If you decide to cancel your booking on the basis of such a change in the tour price normal cancellation charges apply.

Cancellation

In most instances, cancellation of the booking will result in loss of your deposits if you cancel or terminate your tour booking for any reason.  The percentage payable is determined by the date written notification is received by us and must be signed by the person who made the booking.

Cancellation charges are as follows:

  • 91 or more days prior to departure – Loss of deposit
  • 90 – 46 days prior to departure – 50% of total tour price payable to us
  • 45 days or less prior to departure – 100% of total tour price payable to us

In the event that you cancel within 90 days you agree to promptly pay to us any cancellation charges as set out above.

If you have a travel insurance policy you may find that a refund of your losses may be possible, however, it is your sole responsibility to secure travel insurance which would cover such losses.

Once travel for your booking has commenced there will be no refunds for any unused or partially used travel component for any reason.  We will make every effort to provide all items on the travel itinerary as booked, however we must reserve the right to cancel or alter any reservation for any reason prior to departure.  Should this occur, refunds may be made, however we will not be liable beyond providing a refund.

In some cases we will reserve the right to cancel the booking where acts of terrorism, natural disasters, political instability or other external events mean that it is not viable for us to operate the planned tour.  If we cancel your booking, you can transfer amounts paid to an alternate departure date or receive a full refund.  In circumstances where the cancellation is due to external events outside our reasonable control refunds will be less any unrecoverable costs.  We are not under any circumstances responsible for any incidental expenses incurred by you in connection with your booking including but not limited to visas, vaccinations, travel insurance excess, baggage excess or non-refundable flights.

Refunds

Subject to the further terms of these Booking Conditions and to the fullest extent permitted by law, refunds are not provided, including for any unused services such as hotel accommodation, meals, trains, transfers or entrance fees.  This provision is not intended to exclude the operation of the provisions of the Competition and Consumer Act 2010.

Passport & Visas

You and your travelling party must have a valid passport for this booking.  By making this booking we will assume that all travellers on this booking have a valid Australian passport which will be valid for the period of the tour booking and an additional six months after return to Australia.  If this is not the case, you must let us know.  It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities.  Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility.

Travel Insurance

We require that you take out appropriate travel insurance to cover your booking.  Your insurance protection should include cover for cancellation, medical and repatriation expenses, personal injury and accident, death, loss of personal baggage and money and personal liability insurance.  Evidence of such insurances must be produced to us on request.  You are solely responsible for ensuring that your travel insurance is adequate and we will not be held liable in any way for any unsuccessful claims or in the event that your policy does not provide adequate coverage.

Health

You must ensure that you are aware of any health requirements and recommended precautions relevant to your booking and you must ensure that you carry all necessary vaccination documentation with you on your trip.  In some cases, failure to present required vaccination documentation (eg. Proof of Yellow Fever vaccination) may deny you entry into a country.  We recommend that you consult with your local doctor, travel medical service or specialist vaccination clinic before commencing your travel.

Limitation of Liability

To the fullest extent permitted by law, Drop Above Pty Ltd and all of its directors, employees, contractors and agents shall not be liable, whether in contract, tort or otherwise for:

  • Any accident, injury or health problems suffered by you or your travelling party;
  • Any loss or theft of or damage to any personal possessions or property;
  • Any delays, re-routing, cancellations or service deficiencies of any airlines, cruise lines, hotels or any other service provider which are outside our control; and/or
  • Insolvency, business failure or any other service deficiencies of any airlines, cruise lines, hotels or any other service provider, in association with your travel, which are outside our control.

Our liability will also be limited to the extent that any relevant international conventions, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, limit the amount of compensation which can be claimed for death, injury or delay to passengers and loss, damage and delay to luggage.  Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law   (including the Australian Consumer Law).  This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth).

With respect to the travel arrangements made in connection with this transaction, we represent and act as agent for disclosed principals and independent contractors, including carriers, transportation companies, tour operators, wholesalers, service companies, hotel, etc.  We are not responsible or liable for any acts, omissions, financial stability, delays or changes by any of these entities.  Neither us nor any of our representatives shall be or become liable or responsible for any loss, injury, damage to person, property, or otherwise in connection with any accommodations, transportation or other services resulting directly or indirectly from any extraordinary circumstances, including but not limited to acts of God, dangers incident to fire, breakdown in machinery, acts of governments, de jure or de facto, war, hostilities, civil disturbances, strikes, riots, thefts, epidemic, medical quarantines, customs regulations, defaults, delays or cancellations of or changes in itinerary, routing or schedules from any cause beyond our reasonable control, nor shall we be responsible for any loss or damage resulting from insufficient or improperly issued passports, visas or other documents.

You hereby indemnify us and our directors, employees, contractors and agents against all third-party actions taken against us for loss or damage caused by you or arising from your participation on the trip you have booked with us.

In the event that you make a claim against us arising out of the trip, you hereby assign to us, any rights to take action against any third party supplier or any other person or party that we reasonably consider to be a party to the action and to co-operate fully with us should we or its insurers wish to enforce those rights which have been assigned to us.

In the event that you make a claim against us which is covered by your insurance policy, you agree to pursue the claim through your insurer either in addition to, or in substitution for, your claim against us (if any).

Acceptance of Risk

Your booking is accepted on the understanding that you appreciate the possible risks inherent in adventure travel and that you undertake this tour of your own volition and accept the reasonable risks associated with undertaking the booking.

Special Requirements

Please liaise with us regarding any special requirements you may have for your travel arrangements such as special meals or room type.

In signing you acknowledge that you have read and understood the above booking conditions of this form.  You also acknowledge you understand that cancellation or amendment fees will be applicable to your reservation once confirmed.

Lira Wine Experience

www.lirawineexperience.com

info@lirawineexperience.com